What is commercial kitchen extract cleaning?

Commercial kitchen extract cleaning involves professionally cleaning the ductwork, filters, fans, and hoods in a kitchen ventilation system. This removes grease, smoke, and debris, improving air quality, reducing fire risk, and ensuring compliance with health and safety regulations.

Why is fire damper testing and remedial work important?

Fire dampers prevent the spread of fire and smoke through ductwork in a building. Regular testing and remedial work ensures they operate correctly during a fire, protecting staff, property, and ensuring compliance with fire safety regulations.

How often should a kitchen extract system be cleaned?

Most commercial kitchens require extract cleaning at least every 3–6 months, depending on usage. High-volume kitchens may need monthly cleaning to maintain safety, airflow, and hygiene.

What does kitchen extract system sealing involve?

Sealing a kitchen extract system ensures all duct joints, fan housings, and penetrations are airtight. This prevents smoke and grease leaks, improves system efficiency, reduces energy costs, and prevents potential fire hazards.

What is high-level cleaning, and why is it necessary?

High-level cleaning involves accessing and cleaning areas of a commercial kitchen that are difficult to reach, such as ceilings, walls, beams, and overhead ductwork. It removes grease buildup, reduces fire risk, and ensures compliance with hygiene standards.

What is commercial kitchen extract cleaning?

Commercial kitchen extract cleaning involves professionally cleaning the ductwork, filters, fans, and hoods in a kitchen ventilation system. This removes grease, smoke, and debris, improving air quality, reducing fire risk, and ensuring compliance with health and safety regulations.

Why is fire damper testing and remedial work important?

Fire dampers prevent the spread of fire and smoke through ductwork in a building. Regular testing and remedial work ensures they operate correctly during a fire, protecting staff, property, and ensuring compliance with fire safety regulations.

How often should a kitchen extract system be cleaned?

Most commercial kitchens require extract cleaning at least every 3–6 months, depending on usage. High-volume kitchens may need monthly cleaning to maintain safety, airflow, and hygiene.

What does kitchen extract system sealing involve?

Sealing a kitchen extract system ensures all duct joints, fan housings, and penetrations are airtight. This prevents smoke and grease leaks, improves system efficiency, reduces energy costs, and prevents potential fire hazards.

What is high-level cleaning, and why is it necessary?

High-level cleaning involves accessing and cleaning areas of a commercial kitchen that are difficult to reach, such as ceilings, walls, beams, and overhead ductwork. It removes grease buildup, reduces fire risk, and ensures compliance with hygiene standards.

Terms & Conditions – Hey Service Group UK

Terms and Conditions

Effective Date: 30th March 2026
Website:www.heyservicegroup.co.uk

These Terms and Conditions (“Terms”) govern your use of this website and the services provided by Hey Service Group (“we”, “us”, or “our”). By using our website, you agree to these Terms.

1. About Us

Hey Service Group is a business operating in the United Kingdom.

Contact details:
Email: enquiries@theheygroup.net
Phone: +44 (0)01924 856390
Address: Unit 2a Brindley Way, Wakefield, West Yorkshire WF2 0SQ

2. Use of Our Website

By using our website, you agree to:

Use it only for lawful purposes
Not misuse or interfere with the website or its security
Not attempt to gain unauthorised access to systems or data

We reserve the right to suspend or terminate access if these Terms are breached.

3. Services

Hey Service Group provides cleaning, sealing and maintenance services.

All services are subject to availability and may require a separate agreement or quotation.

4. Quotes and Bookings

Any quotes provided are non-binding until confirmed
Prices may vary depending on the scope of work
Bookings are only confirmed once agreed in writing (email or contract)

We reserve the right to refuse or cancel bookings at our discretion.

5. Pricing and Payment

Prices will be clearly communicated before work begins
Payment terms will be agreed at the time of booking
Late payments may incur additional charges where permitted by law

6. Cancellations and Refunds

You must provide at least 24 hours’ notice to cancel or reschedule
Late cancellations may be subject to a fee
Refunds (if applicable) will be handled on a case-by-case basis

7. Customer Responsibilities

You agree to:

Provide accurate information when booking services
Ensure safe and reasonable access to the property
Inform us of any risks, hazards, or special requirements

We are not responsible for delays or issues caused by incorrect or incomplete information.

8. Liability

We aim to provide services with reasonable care and skill in line with the Consumer Rights Act 2015.

However:

We are not liable for indirect or consequential losses
Our total liability is limited to the amount paid for the service
We are not responsible for circumstances beyond our control (force majeure)

Nothing in these Terms excludes liability where it would be unlawful to do so.

9. Website Information

The content on our website is for general information only. We do not guarantee that it is always accurate, complete, or up to date.

10. Intellectual Property

All content on this website (text, logos, images, design) is owned by or licensed to Hey Service Group.

You may not copy, reproduce, or distribute any content without our permission.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we handle your personal data in line with the UK General Data Protection Regulation.

12. Third-Party Links

We may include links to third-party websites. We are not responsible for their content or terms.

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms, please contact us:

Email: enquiries@theheygroup.net
Phone: +44 (0)1924 856390
Address: Unit 2a Brindley Way, Wakefield, West Yorkshire WF2 0SQ