About Us
Nationwide UK Coverage
Hey Service Group operates from three strategic hubs:
- Wakefield (HQ) – Northern England
- Stevenage – Southern regions
- Ayr – Scotland
Our Wakefield centre of excellence houses specialist services and a
BESA-approved training facility, delivering industry-standard courses in kitchen extract cleaning, ventilation maintenance, and fire damper testing. This ensures
rapid response times and
consistent service quality across all UK regions.
Commitment to Environment & Community
Hey Service Group is working toward carbon neutrality by 2030 through sustainable practices and continuous improvement. We actively support local initiatives, strengthening our relationships with communities across the UK.
FAQs – Commercial Kitchen Safety & Cleaning Services
Frequently Asked Questions About Commercial Kitchen Cleaning, Fire Safety & Extract System Maintenance
What is commercial kitchen extract cleaning?
Commercial kitchen extract cleaning involves professionally cleaning the ductwork, filters, fans, and hoods in a kitchen ventilation system. This removes grease, smoke, and debris, improving air quality, reducing fire risk, and ensuring compliance with health and safety regulations.
Why is fire damper testing and remedial work important?
Fire dampers prevent the spread of fire and smoke through ductwork in a building. Regular testing and remedial work ensures they operate correctly during a fire, protecting staff, property, and ensuring compliance with fire safety regulations.
How often should a kitchen extract system be cleaned?
Most commercial kitchens require extract cleaning at least every 3–6 months, depending on usage. High-volume kitchens may need monthly cleaning to maintain safety, airflow, and hygiene.
What does kitchen extract system sealing involve?
Sealing a kitchen extract system ensures all duct joints, fan housings, and penetrations are airtight. This prevents smoke and grease leaks, improves system efficiency, reduces energy costs, and prevents potential fire hazards.
What is high-level cleaning, and why is it necessary?
High-level cleaning involves accessing and cleaning areas of a commercial kitchen that are difficult to reach, such as ceilings, walls, beams, and overhead ductwork. It removes grease buildup, reduces fire risk, and ensures compliance with hygiene standards.
How do your services help prevent fires in commercial kitchens?
Regular cleaning of extract systems, fire damper testing, sealing, and high-level cleaning reduces grease and debris accumulation, ensuring fire safety systems work effectively. This greatly decreases the likelihood of kitchen fires and ensures compliance with fire regulations.
Are your services compliant with UK regulations?
Yes. All cleaning, damper testing, and remedial work are carried out in accordance with UK Fire Safety Regulations, HSE, and NFPA standards to ensure your commercial kitchen is safe and compliant.
How long does a commercial kitchen extract clean take?
The duration depends on the kitchen size and complexity of the ductwork, but most standard systems are cleaned within 1–2 days, including fan and hood cleaning, grease removal, and compliance reporting.
Can you service kitchens in operation?
Yes. We provide flexible scheduling and partial cleaning solutions to minimise disruption, often working during off-peak hours or after kitchen closing times.
Do you provide documentation after work is completed?
Absolutely. We supply full reports including before-and-after photos, compliance certificates for fire dampers, and details of all cleaning, sealing, or remedial work completed. This helps with insurance, audits, and regulatory compliance.
