About Us
Nationwide UK Coverage
Wherever you operate in the UK, we provide fast, consistent, and reliable service.
With strategically located teams, we ensure:
- Quick response times
- Consistent service quality across all sites
- Minimal disruption to your operations
Our specialist training facility ensures every engineer works to the same high standards—so you get the same level of service, every time.
Commitment to Environment & Community
We are actively working towards carbon neutrality by 2030 through improved operational practices and continuous efficiency measures.
This means when you work with Hey Service Group, you’re partnering with a provider that is aligned with modern environmental expectations and responsible service delivery standards.
FAQs – Commercial Kitchen Safety & Cleaning Services
Frequently Asked Questions About Commercial Kitchen Cleaning, Fire Safety & Extract System Maintenance
What is commercial kitchen extract cleaning?
Commercial kitchen extract cleaning involves professionally cleaning the ductwork, filters, fans, and hoods in a kitchen ventilation system. This removes grease, smoke, and debris, improving air quality, reducing fire risk, and ensuring compliance with health and safety regulations.
Why is fire damper testing and remedial work important?
Fire dampers prevent the spread of fire and smoke through ductwork in a building. Regular testing and remedial work ensures they operate correctly during a fire, protecting staff, property, and ensuring compliance with fire safety regulations.
How often should a kitchen extract system be cleaned?
Most commercial kitchens require extract cleaning at least every 3–6 months, depending on usage. High-volume kitchens may need monthly cleaning to maintain safety, airflow, and hygiene.
What does kitchen extract system sealing involve?
Sealing a kitchen extract system ensures all duct joints, fan housings, and penetrations are airtight. This prevents smoke and grease leaks, improves system efficiency, reduces energy costs, and prevents potential fire hazards.
What is high-level cleaning, and why is it necessary?
High-level cleaning involves accessing and cleaning areas of a commercial kitchen that are difficult to reach, such as ceilings, walls, beams, and overhead ductwork. It removes grease buildup, reduces fire risk, and ensures compliance with hygiene standards.
How do your services help prevent fires in commercial kitchens?
Regular cleaning of extract systems, fire damper testing, sealing, and high-level cleaning reduces grease and debris accumulation, ensuring fire safety systems work effectively. This greatly decreases the likelihood of kitchen fires and ensures compliance with fire regulations.
Are your services compliant with UK regulations?
Yes. All cleaning, damper testing, and remedial work are carried out in accordance with UK Fire Safety Regulations, HSE, and NFPA standards to ensure your commercial kitchen is safe and compliant.
How long does a commercial kitchen extract clean take?
The duration depends on the kitchen size and complexity of the ductwork, but most standard systems are cleaned within 1–2 days, including fan and hood cleaning, grease removal, and compliance reporting.
Can you service kitchens in operation?
Yes. We provide flexible scheduling and partial cleaning solutions to minimise disruption, often working during off-peak hours or after kitchen closing times.
Do you provide documentation after work is completed?
Absolutely. We supply full reports including before-and-after photos, compliance certificates for fire dampers, and details of all cleaning, sealing, or remedial work completed. This helps with insurance, audits, and regulatory compliance.
