Terms and Conditions
Effective Date: 29th June 2026
Website: www.heyservicegroup.co.uk
These Terms and Conditions (“Terms”) govern your use of this website and the services provided by Hey Safe Cleaning Solution Ltd, trading as Hey Service Group (“we”, “us”, or “our”). By using our website, you agree to these Terms.
1. About Us
Hey Safe Cleaning Solution Ltd, trading as Hey Service Group, is a business operating in the United Kingdom.
Contact details:
Email: enquiries@theheygroup.net
Phone: +44 (0)1924 856390
Address: Unit 2a Brindley Way, Wakefield, West Yorkshire WF2 0SQ
2. Use of Our Website
By using our website, you agree to:
Use it only for lawful purposes
Not misuse or interfere with the website or its security
Not attempt to gain unauthorised access to systems or data
We reserve the right to suspend or terminate access if these Terms are breached.
3. Services
Hey Safe Cleaning Solution Ltd, trading as Hey Service Group, provides cleaning, sealing and maintenance services.
All services are subject to availability and may require a separate agreement or quotation.
4. Quotes and Bookings
Any quotes provided are non-binding until confirmed
Prices may vary depending on the scope of work
Bookings are only confirmed once agreed in writing, either by email or contract
We reserve the right to refuse or cancel bookings at our discretion.
5. Pricing and Payment
Prices will be clearly communicated before work begins
Payment terms will be agreed at the time of booking
Late payments may incur additional charges where permitted by law
6. Cancellations and Refunds
You must provide at least 24 hours’ notice to cancel or reschedule
Late cancellations may be subject to a fee
Refunds, if applicable, will be handled on a case-by-case basis
7. Customer Responsibilities
You agree to:
Provide accurate information when booking services
Ensure safe and reasonable access to the property
Inform us of any risks, hazards, or special requirements
We are not responsible for delays or issues caused by incorrect or incomplete information.
8. Liability
We aim to provide services with reasonable care and skill in line with the Consumer Rights Act 2015.
However:
- We are not liable for indirect or consequential losses
- Our total liability is limited to the amount paid for the service
- We are not responsible for circumstances beyond our control, including force majeure events
- Nothing in these Terms excludes liability where it would be unlawful to do so.
9. Website Information
The content on our website is for general information only. We do not guarantee that it is always accurate, complete, or up to date.
10. Intellectual Property
All content on this website, including text, logos, images and design, is owned by or licensed to Hey Safe Cleaning Solution Ltd, trading as Hey Service Group.
You may not copy, reproduce, or distribute any content without our permission.
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we handle your personal data in line with the UK General Data Protection Regulation.
12. Third-Party Links
We may include links to third-party websites. We are not responsible for their content or terms.
13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions about these Terms, please contact us:
