What is commercial kitchen extract cleaning?

Commercial kitchen extract cleaning involves professionally cleaning the ductwork, filters, fans, and hoods in a kitchen ventilation system. This removes grease, smoke, and debris, improving air quality, reducing fire risk, and ensuring compliance with health and safety regulations.

Why is fire damper testing and remedial work important?

Fire dampers prevent the spread of fire and smoke through ductwork in a building. Regular testing and remedial work ensures they operate correctly during a fire, protecting staff, property, and ensuring compliance with fire safety regulations.

How often should a kitchen extract system be cleaned?

Most commercial kitchens require extract cleaning at least every 3–6 months, depending on usage. High-volume kitchens may need monthly cleaning to maintain safety, airflow, and hygiene.

What does kitchen extract system sealing involve?

Sealing a kitchen extract system ensures all duct joints, fan housings, and penetrations are airtight. This prevents smoke and grease leaks, improves system efficiency, reduces energy costs, and prevents potential fire hazards.

What is high-level cleaning, and why is it necessary?

High-level cleaning involves accessing and cleaning areas of a commercial kitchen that are difficult to reach, such as ceilings, walls, beams, and overhead ductwork. It removes grease buildup, reduces fire risk, and ensures compliance with hygiene standards.

What is commercial kitchen extract cleaning?

Commercial kitchen extract cleaning involves professionally cleaning the ductwork, filters, fans, and hoods in a kitchen ventilation system. This removes grease, smoke, and debris, improving air quality, reducing fire risk, and ensuring compliance with health and safety regulations.

Why is fire damper testing and remedial work important?

Fire dampers prevent the spread of fire and smoke through ductwork in a building. Regular testing and remedial work ensures they operate correctly during a fire, protecting staff, property, and ensuring compliance with fire safety regulations.

How often should a kitchen extract system be cleaned?

Most commercial kitchens require extract cleaning at least every 3–6 months, depending on usage. High-volume kitchens may need monthly cleaning to maintain safety, airflow, and hygiene.

What does kitchen extract system sealing involve?

Sealing a kitchen extract system ensures all duct joints, fan housings, and penetrations are airtight. This prevents smoke and grease leaks, improves system efficiency, reduces energy costs, and prevents potential fire hazards.

What is high-level cleaning, and why is it necessary?

High-level cleaning involves accessing and cleaning areas of a commercial kitchen that are difficult to reach, such as ceilings, walls, beams, and overhead ductwork. It removes grease buildup, reduces fire risk, and ensures compliance with hygiene standards.

Privacy Policy for Hey Safe Cleaning Solution Ltd. (T/A HEY SERVICE GROUP)

Effective Date: 29th June 2026
Website: www.heyservicegroup.co.uk

Hey Safe Cleaning Solution Ltd, trading as Hey Service Group (“we”, “us”, or “our”), is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Who We Are

Hey Safe Cleaning Solution Ltd, trading as Hey Service Group, is the data controller responsible for your personal data.

Contact details:
Email: enquiries@theheygroup.net
Phone: +44 (0)1924 856390
Address: Unit 2a Brindley Way, Wakefield, West Yorkshire WF2 0SQ

2. What Personal Data We Collect

We may collect, use, store, and transfer the following types of personal data:

Identity Data – name, title
Contact Data – email address, phone number, address
Technical Data – IP address, browser type, time zone, device info
Usage Data – how you interact with our website
Marketing Data – your preferences for receiving communications

3. How We Collect Your Data

We collect data through:

Forms submitted via our website, such as contact or quote forms
Direct communication, including email, phone and messages
Automated technologies, including cookies and analytics tools

4. How We Use Your Data

We use your data to:

Respond to enquiries and provide quotes
Deliver and manage our services
Improve website performance and user experience
Send relevant updates or marketing, only where lawful
Comply with legal and regulatory obligations

5. Lawful Bases for Processing

We rely on the following legal bases under UK GDPR:

Consent – for marketing communications
Contract – to deliver requested services
Legal obligation – to comply with laws
Legitimate interests – to operate and improve our business

6. Cookies and Tracking

We use cookies and similar technologies to:

Ensure the website functions properly
Analyse usage and performance
Improve user experience

You can manage or disable cookies through your browser settings. Where required, we will request your consent before using non-essential cookies.

7. Sharing Your Data

We may share your personal data with:

IT and website service providers
Professional advisers, such as accountants and legal advisers
Regulatory or law enforcement authorities where required

We do not sell your personal data.

8. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

9. Data Retention

We retain personal data only as long as necessary for the purposes we collected it, including satisfying legal, accounting, or reporting requirements.

10. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request transfer of your data

You also have the right to complain to the Information Commissioner's Office (ICO).

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page.

14. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: enquiries@theheygroup.net
Phone: +44 (0)1924 856390
Address: Unit 2a Brindley Way, Wakefield, West Yorkshire WF2 0SQ