Our Approach

HEY Service Group worked closely with the Wagamama FM team to develop a planned maintenance and compliance strategy tailored to their needs. Through a proactive schedule of inspections, cleans, and reporting, we are pushing to ensure 100% compliance across all sites.



Our focus has always been on partnership — becoming an extension of Wagamama’s FM team, not just a contractor. This collaborative approach allowed us to anticipate needs, respond quickly, and continuously improve processes as the estate expanded.

The Partnership

Five years ago, HEY Service Group began working with Wagamama, supporting their in-house FM team with the specialist maintenance and compliance of their kitchen extract systems. From the outset, both teams shared a common goal — to uphold the highest operational and safety standards across Wagamama’s busy kitchens.


What began with a small group of sites has grown into a strong, nationwide partnership built on trust, communication, and consistent delivery.

The Results

100% Compliance

100% compliance achieved across all Wagamama sites

Significant Growth

Significant growth in the number of sites serviced since the start of the partnership

Seamless Relationship

A seamless working relationship with the in-house FM team

Three-Year Agreement

Renewal of the partnership with
a new three-year agreement, demonstrating continued trust
and satisfaction

Looking Ahead

With the new agreement in place, HEY Service Group and Wagamama are set to continue building on five years of shared success. Together, we’ll keep driving standards, supporting compliance, and ensuring every Wagamama kitchen remains safe, efficient, and fully operational.

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